This Privacy Policy explains how Kreations (“we”, “us”, “our”) collects, uses, and protects information when you use our websites, applications, and WhatsApp communication channels (together, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
01.Who we are
- Legal entity
- Kreations
- Brand
- Blaupunkt Home Appliances
- Registered address
- B‑76, Okhla Phase 2, Pocket X, Okhla Industrial Estate, New Delhi, 110020, India
- Website
- https://blaupunkthome.com/
- Contact email
- support@blaupunkt.com
02.Information we collect
We collect the following types of information:
Information you provide directly
- Name, phone number, email address
- Delivery and billing address
- Messages, attachments, and call logs you send to us via WhatsApp, our website, or other channels
- Product preferences, support requests, and feedback
Information collected automatically
- Device information (device type, operating system, browser type)
- Log data (IP address, access dates and times, pages viewed, referring pages)
- Basic analytics events about how you use our website or app
Information from third parties
- Information from Meta / WhatsApp Business Platform when you contact us through WhatsApp (such as your profile name and phone number).
We do not intentionally collect sensitive personal data (such as financial information, government IDs, or health data). Please do not share such information over WhatsApp or chat unless we explicitly ask for it for a specific, lawful purpose.
03.How we use your information
We use your information to:
- Provide and operate our products and services
- Respond to your inquiries and provide customer support on WhatsApp and other channels
- Process orders, deliveries, returns, and warranty or service requests
- Send you important notifications about orders, support tickets, or policy changes
- Improve and personalize our Services, including the quality and training of our support/automation systems
- Comply with legal obligations and enforce our terms and policies
04.WhatsApp Business & Meta Platforms
When you message us on WhatsApp:
- Your messages are processed via the WhatsApp Business Platform provided by Meta Platforms.
- Meta/WhatsApp may independently collect and process your information in accordance with their own WhatsApp Terms and Privacy Policy. Please review those documents for details on their data practices.
We access and use WhatsApp conversation data only to:
- Read and reply to your messages
- Provide customer support and service
- Improve our service quality (for example, to understand common issues and questions)
We do not sell your WhatsApp conversation data.
05.How we share your information
We may share your information with:
- Service providers who help us operate our business (hosting, email, analytics, CRM, customer support tools), under data protection and confidentiality obligations
- Delivery partners and logistics providers to deliver your orders
- Payment processors when you make purchases, as necessary to complete the transaction
- Authorities or regulators where required by law, to protect our rights or respond to legal requests
06.Data retention
We keep your information only for as long as necessary to:
- Provide the Services you requested
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
07.Your rights and choices
Depending on your jurisdiction (including India’s Digital Personal Data Protection Act and other applicable laws), you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data, subject to legal exceptions
- Withdraw consent where processing is based on consent
- Object to or restrict certain types of processing
08.Data security
We use reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
09.Children's privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.
10.International transfers
Our service providers and infrastructure may be located in other countries. By using our Services, you understand that your data may be transferred and processed outside India, subject to appropriate safeguards as required by law.
11.Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top. We encourage you to review this page periodically.
12.Contact us
If you have any questions about this Privacy Policy or our data practices, please contact:
- Address
- B‑76, Okhla Phase 2, Pocket X, Okhla Industrial Estate, New Delhi, 110020, India
